Help Center

Shipping costs vary depending on your exact location and shipping option.

We ship your orders from various international/ warehouses (USA,  Malaysia, and Singapore). Our stock is spread out over multiple fulfillment in order for them to get to you faster.

This means orders containing multiples may be shipped individually. You may receive one item before the next. So don’t panic if you don't receive all the items at once...they are on the way.

The partial shipment could be applied to the customer's order.

We provide international shipping. However, due to security reasons, we can't deliver a shipment to any military institutions.

We ship orders overseas by mail service.

After finishing processing your order, we will send it to the shipping company it will be completely handled by them.

After arriving in your country, it will be handled by your country's postal service. So please kindly contact your local post office when it arrives in your country.

The shipping time will depend on your exact location. However, it usually takes only 5-7 business days for shipping within the USA.

We will send you the tracking code of your orders to the email that you entered when placing your orders. This email will allow us to guide you on how to track your package.

Please note that the tracking information will be displayed 2-5 days after you receive that email.

You should see tracking events within 4-72 hours after you have received the tracking number ID.

The reason for this time lag is that in most cases the first tracking event only shows up once the shipment was handed over to us, i.e. once the shipment has left the fulfillment center of the online shop.

Please note that the tracking information will be displayed 2-5 days after being updated.

For the first time, it may take a few minutes to get the information from the carrier.

Therefore, sometimes you can not find information about your package, so please check again later.

Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, customs or backlogs. Please note that tracking information can be displayed after your order has begun to ship.

When your order is ready to ship, we will send it to the shipping company and they will completely handle it.

Depending on each shipping company’s policy or customs procedure, you might be charged an extra fee for the final delivery or the import tax, probably due to your shipping address being in a remote area.

In this case, please kindly pay them the required fee to receive your order.

We offer safe shipping and accept payment via PayPal, Credit card, Debit card or VISA. So you can choose the most suitable method for you.

All products are listed in the US Dollar, and our system will automatically exchange your currency to make it easy for you when placing an order.

Our products are listed in US Dollars. But our system will automatically convert it for you, don’t worry!

First of all, visit our store- The Natural tea.

Choose products that you love, then click “Add to cart” and “Check out”.

Then fill in your information and pay.

That’s it! Very easy.